Op by Op

Privacy & data handling

Last updated September 2026. This describes how Op by Op handles your data. For contractual processing terms, see our Data Processing Agreement.

What we handle

  • Account data — your name, work email, organization, and role, used to run your account.
  • Your process knowledge — the analyses you create (operations, CTQs, failure modes, hazards, mitigations, rationale, risk ratings) and their revision history.
  • Uploaded procedures — the MPI/procedure documents you upload for analysis, handled as described below.

Your uploaded documents are transient

An uploaded procedure is used only to generate your analysis, then discarded. It is never added to your saved record — only the structured analysis it produces is stored. If an analysis fails, the file is retained briefly so you can retry, then automatically purged. We do not build a library of your source documents.

AI processing

Analyses are generated on enterprise-grade AI infrastructure. Your data is never used to train AI models and is never shared with model providers. Prompts and outputs are not retained by the model provider for training or any other purpose.

Isolation & access

Each organization's data is isolated from every other organization, enforced at the database layer. Access within your organization is controlled by role (owner / member). We access your content only as needed to operate and support the service, or as you direct.

Auditability

Every change to an analysis is recorded in an append-only, tamper-evident audit log (a per- organization cryptographic hash chain), so the history of your process knowledge is verifiable.

Security

Your data is encrypted in transit (HTTPS enforced) and at rest. The service runs on SOC 2 Type II cloud infrastructure with access controls and per-organization isolation. We can provide further security detail under a mutual NDA as part of your review.

Retention & deletion

Your analyses and account data are retained while your account is active. You can request export or deletion of your organization's data at any time; on account closure we delete it within a commercially reasonable period.

Subprocessors

We use a small number of subprocessors by category — cloud hosting and enterprise AI infrastructure — each bound to protect your data and not to use it for their own purposes. A current list of named subprocessors is available on request.

Contact

Questions, export/deletion requests, or a subprocessor list: privacy@opbyop.com.

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